FAQs: Frequently Asked Questions
Here are answers to questions that are often asked:
Purchasing a Dress/Store Locations
In One Clothing is currently only available online as we aim to keep our pricing competitive whist offering a very bespoke service. We do not have a store, but if you are considering our dresses for made to order, feel free to order a Sample Dress. Sample dresses are sent to your home for you to try for 28 days and once you return it you get an gift voucher to use against you next order.(Please note this service is only availalbe in the UK at the moment)
Size Charts & Size Ranges
All of our dresses are available in sizes XS, S, M, L, XL and XXL. We want to accommodate all shapes and sizes. If you require a larger size, please contact us to discuss your requirements.
For detailed Size Charts please see our Size Chart. Please note that if you are unsure between 2 sizes it is generaly better to opt for the smaller size as the waists are elasticated.
For Maternity we offer a Maternity Range of Dresses and Tops that have extra give on the waist band and also added length on the front so the hems don't not ride up. These are ideal in you last semester. Before that we recommend that you order a size up if your pre pregancy size is XS or S, from sizes M upwards there is no need to order a bigger size as the waistband have more stretch.
What are the dresses skirt length and how tall are the models in the photos?
Our Knee Length dresses have a 60 cm skirt, our midi 70cm and our standard length maxi is100cm from Waist to Hem. You can add length on the Maxi dress up to 25cm but not on the Knee Length as it is cut across the full width of the fabric. If you need a SHORTER length we can do this for you in production. Simply write in the notes which length you need and we will make the skirt to the desired length for free. Click here to see our full sizing information.
Swatches for all made to order dresses available to order here. Please note that we cannot offer a dye to match service. We are happy to try and source the best match for you but cannot guarantee that we will find the exact shade you are after. Also note that shades do vary between dye lots so if colour match is essential please ask for a production sample to be sent to you before we make the dresses.
Delivery & Lead times
Delivery dates for dresses and wraps ordered through the website are typically 5 to 7 days for stock items, and up to 5 weeks for Made to Order. We can 'RUSH' orders if you need a quick delivery. We are fairly flexible and hope to accommodate as many orders as possible. To rush an order please select the RUSH option on the checkout.
This is particularly important if ordering stock dresses as dye-lot variations can occur. The difference will not be drastic, but there could be slight shading difference between dresses. To ensure a perfect match please make a note in the order section and we will make all your dresses in one production batch, this might mean you have to wait a bit longer for the delivery but you will get an exact match.
If you need extra fabric to make your own accessories or decorations, we are happy to sell it to you by the metre. Please contact us or make a note of your requirements in the notes section of the checkout.
Returns & Exchanges
For Stock items you have 28 days from the date of dispatch to return for a full refund. For Made to Order items we charge a return processing fee of £25 for dress and £10 for any other item. We are happy to replace defective merchandise or exchange sizes on In Stock dresses only, if requested within 28 days of receipt. If you require an exchange or replacement on in stock items, please email us.
For full details of our return policy please click here.
For any other question or comment you may have, please contact us